ITSD Desktop Services Rate

The purpose of ITSD's Desktop Services Rate is to support the PC on a state employee's desk and the connection that PC has to the rest of state government and the world and to provide a number of additional enterprise-wide services. Following is a high-level description of the services ITSD provides through the Desktop Services Rate.

What is included in ITSD’s Desktop Services Rate?

SummitNet Wide Area Network (WAN)

  • SummitNet is the State of Montana's wide area network that connects entities all across the state including 500 government offices, counties, cities, K-12 schools, the University System, non-profit organizations and other qualifying entities. ITSD supports, maintains and upgrades SummitNet.
  • Firewall security hardware, software and administration.

Local Area Networks (LANs)

  • PC connections to the LANs (Local Area Networks including the jacks in the walls and all of the electronics, software, support and maintenance necessary for those connections to work).
  • Management of all user profiles and devices on the network (PC's, printers, servers).
  • The ability to use client server applications.

Internet and Intranet Services

  • High speed internet access for all desktop users with filtering to prevent inappropriate use and firewall based security to protect State computers and data from unauthorized access.
  • Technical support for all components of the internet and intranet connection and related administration.
  • E-government Services to provide online services to citizens through the State Internet Portal (www.mt.gov).
  • State Intranet Portal MINE (Montana Information Network for Employees) development and maintenance.

Service Desk

  • The Service Desk provides a central point of contact for ITSD customers to report any information technology related problems. Calls are entered into an on-line problem tracking system and (if not immediately resolved) assigned to the appropriate section in ITSD. Calls are tracked until final resolution is reached. Customers can call for normal assistance from 8:00 a.m. to 5:00 p.m. Monday through Friday and on an emergency basis 24 hours a day, seven days a week.

Security

  • ITSD provides data security consulting services and auditing to help customers maintain the confidentiality, integrity and availability of their data.

Enterprise Purchased Software Licenses and Support

  • E-mail and calendar software and services with "spam" filtering.
  • Office productivity suite (word processing & spreadsheet).
  • Virus protection and anti-"spyware" software.
  • Automated, centrally managed software maintenance facilities (patch & software update distribution).
  • Network operating systems for file and print services.
  • Enterprise database management software for PC's and server platforms.
  • Statistical analysis software.
  • Universal document readers and on-line manuals.
  • Software to perform backups for distributed servers.
  • Application development tools.
  • Directory services for security and user management.
  • Remote desktop network access.

Agency Purchased Software Support (licenses not provided by ITSD)

  • PC Operating System
  • Web browser and Web server
  • Web page builder
  • Drawing and graphics editor
  • Reporting tools

Non-Operational Services

(a portion of the following services are provided in this rate)

  • State Chief Information Officer
  • Enterprise IT Strategic Planning
  • Enterprise IT Project Management
  • Enterprise IT Policy and Standards Development
  • Agency IT Procurement Review and Approval
  • Enterprise IT Procurement
  • Term contract management for PC's, laser printers, Management Information Services (MIS), Enterprise software licenses

Desktop Services Rate

The rate for ITSD's Desktop Services Rate is $90.50 per month per Active Directory account. To request the Desktop Service for an account, please contact the ITSD Customer Support Center by either calling (406) 444-2000 or (800) 628-4917 or by sending an email to DOA ITSD Customer Support.