Server Maintenance
Policy Number: T-HW80
Policy Administration: Department of Administration, Information Services Division
Scope: Enterprise
Effective Date: 1-17-97
Date Last Reviewed: 1-17-97
Introduction
The department of administration is responsible for providing centralized management and coordination of state policies for security of data and information technology resources.
In order to optimize network and/or file server performance, scheduled server maintenance may be required from time to time. The network and/or file server may also require maintenance which is not scheduled due to unforseen circumstances.
Scope
This policy shall govern all entities within the Executive Branch of Montana State Government.
Policy
Users will be notified when the network and/or file server will be down for scheduled maintenance according to the following:
- All employees will be notified at least one week in advance that the computer system will not be available during scheduled maintenance. Included in this notice will be the estimated time of outage and scope of maintenance.
- Unscheduled maintenance will be handled on a case-by-case basis and when not an emergency, users should be given as much notice as possible.
Guidelines
The network administrator should notify all users at least 15 minutes before the computer network use is disabled.
Scheduled maintenance and unscheduled maintenance in the absence of an emergency should occur after hours or during minimal-use production hours when feasible.
The network administrator should check to be sure all employees have logged out of the server before disabling the computer network.
If an employee is still working on the system when it is scheduled for maintenance, the network administrator should attempt to call the employee and ask them to log out of the system. If the employee is not available, the network administrator will log them off the system from the console. The network administrator will not be responsible for any lost data due to this type of logout process.
The network administrator should attempt to notify designated staff of any unscheduled outages. Unscheduled outages are results of emergency maintenance, power outages, or other unavoidable server down time.
Definitions
Scheduled Maintenance: Software and/or hardware changes, upgrades, repairs, or other system activities requiring users be logged off the system in order to make changes and can be planned or anticipated in advance.
References